Return Policy
   Our return policy offers the customer the option to exchange, replace and/or refund a delivered item. All products under the same category may not have
   the same return policy. As such, the table below may not cover all items. Please refer to the respective product page for each item’s return policy in
   case of doubt and/or for any exceptions to the below table.
    The return policy is divided into three parts:
   Part 1 - Category, Return Window and Actions Possible
  CategoryReturns Window, Actions Possible and Conditions (if any)

  Main Category
  Furniture Hinges
  Flap Stay System
  DRAWER BOX, Slides And Wire Fitting
  SLIDING SYSTEM
  CONNECTING FITTINGS AND SUPPORT SYSTEMS
  FURNITURE LOCKS
  FURNITURE HANDLES, KNOBS AND DECORATIVE NAILS
  WARDROBE FITTINGS, SWIVELS AND TABLE ACCESSORIES
  CATCHES, LATCHES AND MISCELLANEOUS
  CASTERS, HEIGHT ADJUSTERS AND PVC SKIRTING
  DOOR HANDLES PULL AND KNOBS
  ARCHITECTURAL LOCKS AND CYLINDERS
  DOOR CLOSERS, ACCESSORIES AND CUBICLE FITTINGS
  DOOR HINGES AND PATCH FITTINGS
  DOOR SEALS, GASKETS AND THRESHOLDS
  TUBES, BARS AND ACCESSORIES
  ELECTRIC APPLICATION

  ADHESIVES
  SAW BLADES
  CUTTERS AND HOGGERS
  PROFILE AND TURNOVER KNIVES
  WOOD DRILL BITS
  METAL CUTTING TOOLS
  CLAMPING SYSTEM AND SPARE PARTS
  INNOVATIVE CLAMPING SOLUTIONS
  ABRASIVES
  POWER TOOLS
  HAND TOOLS
  WOOD WORKING AND ACCESSORIES
  MEASURING TOOLS
  OTHERS PRODUCT  10 days – Replacement
   If a manufacture defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
   For products requiring installation, replacements shall be eligible only when such products are installed by our authorized personnel. In order to help
   you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person
   technical visit additional cost if applicable.
 
   If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable,
  No Returns Categories
  Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall
   prevail. Such as Adhesives, Hand tools, Measuring tools etc.

  All Spare Parts for any Item in all the product categories.

  All products like cleaning chemicals, development chemicals, oils, lubricants For any other issues with the product you may contact us
   at eshopping@uhsoman.com

  Part 2 – Returns Pick-Up and Processing
  In case of returns; if you would like the item(s) to be picked up from a different address, then the new address must have pick-up service available.
  During pick-up, the product will be checked for the following conditions:
  CategoryConditionsCorrect ProductName/ image/ brand/ serial number/ article number/ bar codeshould match and should be undetached and
   clearly visible.
  Complete ProductAll in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.),
  freebies and combos (if any) should be present.
  Unused ProductThe product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return
  tags/warranty seals (wherever applicable).
  Undamaged ProductThe product (including headphone port, back-panel etc.)
  should be undamaged and without any scratches, dents, tears or holes.
  Undamaged PackagingProduct's original packaging/ box should be undamaged.
  Ultimate Hardware Solutions LLC has the right to refuse return or replacement of an item(s) if any of the above conditions are not met.
  For any products for which a refund or replacement is to be given, the refund or replacement will be processed once the returned product has been
  received by us.
  Part 3 - General Rules for a successful Return
  1. In certain cases, a full refund will be given if we are unable to process a replacement for any reason whatsoever.
  2. If you receive a different or damaged product during an open box delivery, you will be given a refund immediately (only applicable to card/cash 
  on delivery orders). Upon accepting the open box delivery, you give up rights to initiate processing for refund/return, except for manufacturing defects.
  In these cases, category-specific replacement/return general conditions will be applied.
  3. For products where installation is provided by Ultimate technical team, do not open the product packaging by yourself. Ultimate Hardware
      authorized personnel shall help in un boxing and installation of the product.
  4. For products where installation is required; product related issues will be checked by an authorized service personnel (free of cost) and attempted to
    be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where replacing the faulty/defective 
    part will not resolve the issue.